Wyatt Homes Website

Privacy Notice

Policy version: July 2022

Wyatthomes.co.uk (our website) is provided by Lewis Wyatt (Construction) Limited trading as Wyatt Homes or Wyatt Homes Southern (“we”, “our” or “us”). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals in the European Economic Area (EEA).

Given the nature of our website, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our website please let us know so that we can delete that data.

This version of our privacy policy is primarily written for adults, including parents and guardians of child users. If you are a child (under 18 years old) you are welcome to read this policy if you find it useful, but we recommend that you only use this site with an adult.

What this policy applies to

This privacy policy relates to your use of our website only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:

  • your name, address and contact information, including email address and telephone number and company details
  • any addresses specified
  • information to check and verify your identity, e.g. date of birth
  • your gender, if you choose to give this to us
  • location data, if you choose to give this to us
  • details of any information, feedback or other matters you give to us by phone, email, post or via social media
  • your account details
  • your activities on, and use of, our website
  • your personal or professional interests
  • information about the services we provide to you
  • your contact history
  • information about how you use our website and technology systems
  • your responses to surveys, competitions and promotions

You must provide this personal data to use our website and the services on it unless we tell you that you have a choice.

Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our website or any services on it.

How your personal data is collected

We collect personal data from you:

  • directly, when you enter or send us information, such as when you register with us, contact us (including by email), send us feedback, register for products or services, purchase products or services from us, post material to us, complete customer surveys or participate in competitions or promotional activities; and
  • indirectly, such as your browsing activity while on our website. We will usually collect information indirectly using the technologies explained in the section on cookies and other tracking technologies below.

We also collect personal data about you from other sources as follows:

  • enquiries made directly to us by phone or email.

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, for example:

  • where you have given consent
  • to comply with our legal and regulatory obligations
  • for the performance of a contract with you or to take steps at your request before entering into a contract
  • for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests to balance our interests against your own.

We use your personal data for purposes including:

  • creating and managing your account
  • providing products and services
  • verifying identity and preventing fraud
  • enforcing legal rights
  • customising website content
  • analysing how our website is used
  • sending non-marketing communications
  • protecting systems and data security
  • statistical analysis
  • updating customer records
  • complying with legal obligations
  • marketing to existing and former customers
  • corporate restructuring or transactions

Marketing

We will use your personal data to send you updates by email, text message, telephone or post about our products and services, including exclusive offers, promotions or new releases.

We rely on legitimate interests to do this. If we change our marketing approach so that consent is required, we will request this separately.

You can opt out at any time by:

We never sell your personal data to other organisations for marketing purposes.

Who we share your personal data with

We routinely share personal data with:

  • third parties helping deliver our services, such as contractors, payment providers and delivery companies
  • third parties supporting our business, such as marketing agencies and website analytics providers
  • our bank

We may also share personal data with auditors, professional advisers, law enforcement bodies and potential business acquirers where necessary.

How long your personal data will be kept

We will not keep your personal data for longer than needed for the purpose it is used. Different retention periods apply depending on the type of data.

If you stop using our services, we will delete or anonymise your data after seven years.

Cookies and other tracking technologies

A cookie is a small text file placed on your device when you use our website. We use cookies and Google Analytics to recognise your device and store information about preferences and past actions.

For more information, including how to disable cookies, please see our cookie policy.

Your rights

You generally have the following rights:

  • access to your personal data
  • correction of inaccurate data
  • erasure in certain situations
  • restriction of use
  • data portability
  • objection to marketing or certain processing
  • not to be subject to automated decisions
  • withdrawal of consent

To exercise your rights, contact us using the details below and provide enough information to identify yourself.

Keeping your personal data secure

We use appropriate security measures to prevent personal data being lost, accessed unlawfully or misused. Access is limited to those who need it.

We also have procedures in place to deal with suspected data breaches and will notify you and regulators where legally required.

How to complain

If you have concerns about how we use your data, please contact us first. You may also complain to:

  • the UK Information Commissioner’s Office (ICO)
  • a relevant EEA supervisory authority

ICO contact details: https://ico.org.uk/make-a-complaint or 0303 123 1113.

Changes to this privacy policy

We may update this policy from time to time. Where significant changes are made, we will take steps to inform you.

How to contact us

Post: 1 Parkstone Road, Poole, Dorset BH15 2NN
Email: enquiries@wyatthomes.co.uk
Telephone: 01202 668266