Consumer Code

The Consumer Code for Home Builders was developed by the homebuilding industry to make the home buying process fairer and more transparent for purchasers.

As a member of the Consumer Code for Home Builders, Wyatt Homes is compliant with the latest iteration of the Code, the fifth edition, which came into force on 1st January 2024.

The Code covers every stage of the home buying process – pre-contract, exchange of contract and during occupation. It also ensures that home buyers are treated fairly, know what service levels to expect and are given enough reliable information upon which to make their purchasing decisions.

A full description of the updates can be found here.

Our Sales Advisors are here to assist you at every step of your buying journey, and you can easily reach them via their development email addresses. However, if you need to escalate a matter, please contact our Head Office at [email protected].

For homeowners within the 2-year customer care period, please contact [email protected].

Should you encounter any disputes concerning our buying process or your treatment as a customer, further guidance on who you can contact is available on the Consumer Code website here.