Roles & Responsibilities

• Production of all site specific working drawings packages, as well as standard house type working drawings and amending these as necessary.
• Creation and management of standard house type and standard details PLN library alongside anything else required to produce working drawings in ArchiCAD, such as libraries and hotlinks.
• Creating and maintaining processes on how working drawings are produced to help save time and reduce errors.
• Production of specific details and other construction information as and when required for the Technical team.

General

• Prepare for, attend and participate in all necessary key meetings as required by business framework.
• Attend all site based and Head Office Development Meetings as necessary.
• Attend and participate in running design team meetings and follow up actions specified.
• Continual input into Value Improvement process.
• Input into health, safety and environmental check lists including house type risk assessments.
• Provide any necessary Input into CDM.
• Any other duties as defined and required by the Technical Director.
• Attend progress meetings with Housing Associations and other non-residential land uses and ensure appropriate information is provided to allow planning and contractual requirements to be met.
• Produce any home user guide information required by housing association.
• Produce O&M information as required.

Role & Responsibilities

• Maximise sales by achieving agreed sales targets and negotiate the best prices.
• Record correct visitor information daily to input into weekly and monthly reports for sales and marketing analysis to assist with essential campaign planning.
• Respond to all enquiries, or arrange to dispatch, literature and details within 24 hours of the enquiry.
• Keep full and accurate information on our CRM system regarding contract chasing, customers' extras and all communications with the customer and any other matters concerning the plot.
• Ensure regular communication with all parties involved in the customers' sale to ensure contracts are exchanged within the deadline set.
• Offer a tailored first-class customer service to clients and to exceed customer expectations.
• Conduct Market research to establish what the competition, second hand and rental markets are achieving. Contribute to the marketing of the development in terms of considering and suggesting new ideas to generate interest.
• Carry out daily inspections to ensure accurate visual signage on and off the development directs customers effectively to the Marketing suite: rectify any problems. Ensure that the Show home and marketing suite presentation and cleanliness are always maintained to a high standard.
• Effectively promote our selling schemes and customer choices/extras in accordance with company procedures to optimise overall value of the sale. If Part Exchange is offered, obtain full details, and follow procedures as specified.
• Encourage the use of approved independent financial advisors and independent panel solicitors.
• Develop a good understanding of the build process and a good working relationship with the Site Manager/Team, maintaining an excellent working knowledge of the build progress of each plot and update customers on a weekly basis.
• Hold a weekly sales/construction meeting with the Site Manager to discuss in detail plot and sales progress, presentation, customer choices, customer extras and customer service.